bit365 Frequently Asked Questions

The minimum deposit on bit365 is ₱100 PHP. This applies across all supported payment methods including GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard. Deposits below ₱100 will not be processed. There is no maximum deposit limit for verified accounts, though individual payment providers may apply their own transaction caps.

GCash withdrawals on bit365 are among the fastest available — most are processed and credited to your GCash wallet within five minutes during active hours, and within one to three hours at most. Withdrawals requested after midnight may be processed the following morning. Your account must be KYC-verified and your withdrawal must be directed to the same GCash number used for your most recent deposit.

bit365 does not charge withdrawal fees on standard transactions for GCash, PayMaya, or Philippine bank transfers. Your withdrawal amount is what you receive. Any fees charged by your bank or payment provider (for example, interbank transfer fees) are outside bit365's control and are your own responsibility. For large withdrawals, bit365 may request additional KYC documentation before processing.

Yes, bit365 supports withdrawals to Philippine bank accounts including BPI, BDO, Metrobank, and other major Philippine banks via InstaPay or PESONet. Bank transfer withdrawals are typically processed on the same business day and arrive in your account within one to two business hours for InstaPay transfers. You must have made at least one prior deposit using your bank account or have it linked and verified on bit365 before withdrawing to it.

The minimum withdrawal amount on bit365 is ₱100 PHP. You can request a withdrawal any time your wallet balance is ₱100 or more. There is no fee for standard withdrawals. Pending withdrawal requests can be reviewed in your account's transaction history section. Withdrawals to bank accounts may have a slightly higher practical minimum depending on your bank's incoming transfer requirements.

Log in to bit365 and go to Account Settings, then select the Responsible Gaming section. From there you can configure daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Limit increases have a mandatory 24-hour delay built in — this is intentional and designed to prevent impulsive decisions. These tools are free and available to all players at any time, no questions asked.

To self-exclude from bit365, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion and your preferred duration: 6 months, 1 year, 3 years, or permanent. Your account will be suspended within 24 hours and all promotional communications will stop immediately. Alternatively, email [email protected] with the subject "SELF-EXCLUSION REQUEST" and your full name. The team processes all self-exclusion requests without delay, at any hour. For more details, visit the Responsible Gaming page.

If you feel that gambling is causing financial, emotional, or social problems, the most important step is to ask for help without delay. Contact bit365 support to activate self-exclusion or set firm account limits immediately. PAGCOR operates a responsible gaming programme in the Philippines that includes counselling referrals. You can also seek support from a licensed psychologist or counsellor — hospital outpatient departments in Metro Manila, Cebu, Davao, and other cities offer behavioural health services. You are not alone. Visit our Responsible Gaming page for more resources.

bit365 customer support is available 24 hours a day, 7 days a week. Registered players can access live chat directly from the platform for the fastest response — agents typically reply within seconds during peak hours. You can also email the team at [email protected] (plain text — not a clickable link) for non-urgent enquiries; email responses are provided within one business day. Support is available in both English and Filipino (Tagalog), serving players across the Philippines from Metro Manila to Mindanao.